Policies and Procedures

Students enrolled in TAE or BSB qualifications are also governed and protected by the policies and procedures of Healthy Business Training Academy RTO #30831.  They can be found here: http://hbta.edu.au/other-info/policies-and-procedures/ 

Refunds and Cancellations:

Clients must advise Training Momentum in writing of their intention to cancel their enrolment. Our refunds are determined by the amount of notice given, as outlined below. Once training has commenced, no refund options are available.

Note: Applications are only accepted in writing and are applicable from the date we acknowledge receipt! (email is accepted initially and a form will be provided to lodge thereafter)

Terms are:

if 10 working days or more prior to course commencement - a refund less 20% administration fee applies
if less than 10 working days prior to course commencement, a refund less 50% late cancellation fee applies
If after the commencement of the program, NO refund applies.

In some cases, management may agree to a partial refund due to extenuating circumstances. Refunds will not be granted automatically. Students are expected to be aware of their work and personal commitments before they enrol, and will need to demonstrate that the cause of cancellation could not be reasonably anticipated before they enrolled. 

We reserve the right to cancel any course or reschedule any course due to low enrolements or extenuating circumstances. In this case, no cost transfer to a future cost will be offered or a full refund.

Privacy Policy:

We are legally obliged to report statistical information about you to the Government for recording and audit purposes.  Other than this, we safeguard your rights under the Australian Privacy Principles and only share your information with Third Parties with your written permission or as you have allowed by signing the declaration on the enrolment form or the pre-training questionnaire.

Note we verify the authenticity of any qualification you offer as evidence for RPL or Credit transfer.   Authorisation for us to contact other organisations is now included in the declaration on the enrolment form.

A copy of the Privacy Notice that complies with the National VET Data Policy is found here and on our enrolment forms. You are required to sign both the general declaration and the privacy notice declaration when you enrol. A copy of the Privacy Policy can be viewed here.

Plagiarism and Copying Others

Copying ideas from others is not acceptable, unless you acknowledge the source and list the author in your references. If you fail to do this you are committing plagiarism. Plagiarism will see you having to complete the assessments again .

Copying the work of fellow students is cheating, done with an intent to obtain a competency by illicit means and therefore a serious offence. Cheating may lead to your enrolment being cancelled without notice.

If your enrolment is cancelled through proven (or blatant) copying the work of other students, you will have the right to appeal the decision of the assessor. You will be allowed 30 days to make a case as to why your enrolment should not be cancelled. Your appeal will be sent to an external mediator together with your assessment evidence and other supporting documents. Cost incurred by the External Mediator will be paid by the Student prior to mediation.

In the case of a cancelled enrolment there are no refunds because you have 

  • been provided with the course work and
  • submitted assessments. See the Refund Policy

Progression Rules:

Once you have commenced training, you are expected to progress through your qualification at a reasonable rate, which is generally not more than two months to complete any one Unit.
If there are good reasons for a delay, you must keep us informed so we can note this on your student records.
Any student who is not progressing and who fails to respond to normal contacts:

  • may have their enrolment suspended, in which case you will be contacted in writing and be given a date before which contact must be resumed.
  • for six months or more, will have their enrolment terminated.

Anti-discrimination, Safety and Equal Opportunity:

You have the right to experience a training service without any form of discrimination and in a safe environment.
In order to provide you with this, under our Duty of Care, we require you to undertake to treat all others with respect and refrain from using language or behaviour that is discriminatory or demeaning.
You are also required to obey all safety and infection control protocols.


If you have a complaint and this is not readily resolved by friendly discussion, you have the right to enter into a formal complaints resolution process without prejudice or penalty.
All complaints must be in writing.
Where the complaint cannot be resolved internally, we will refer it to an external mediation source.
All results of the resolution process will be recorded and you will receive the decision in writing.


If you disagree with the judgement of your course assessor, or feel you have been unfairly judged not yet competent' you may appeal the decision.
The appeal must be entered within 30 days of the assessment decision. The process will be handled in the same manner as a formal complaint.

Access to personal files:

Under FOI you have the right to examine your student file, but may not take away any materials from that file
before you can gain access, we require proof of identity in order to comply with privacy legislation
You may request photocopies of materials in the file, and an administration fee will apply to this

Replacement of Qualifications Testamurs / Certificates:

If you lose your testamur, you can request a replacement and an administrative charge will be levied for this service.
You will be required to provide proof of indentity when requesting a replacement testamur.

Change of contact details:

Please contact us immediately if you change your address, contact phone numbers or emails or your circumstances change
If you fail to do this, you will not be able to receive mentoring to help you with your studies or will fail to receive your qualification or statements of attainment
You may request copies of any student policies and procedures at any time, or ask to be issued with a print copy
of the Student Manual before you enrol.

Contact us if you require more information about your rights and obligations.


Training Momentum provides students with an exceptional experience in training programs that are Nationally Recognised or tailored to workplace and industry requirements.

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